MERYDIA Terms of Service

Effective date: 1 July 2026 | Last updated: 1 July 2026 | Version 1.4 | Published at: merydia.app/terms
 Operator: Merydia Digital Pty Ltd (ACN 698 772 315) | support@merydia.app

IMPORTANT — PLEASE READ CAREFULLY. These Terms of Service constitute a legally binding agreement between you and Merydia Digital Pty Ltd. By registering for Merydia, you agree to be bound by these Terms. If you do not agree, do not register or use the Service.


1. The Service

1.1 Merydia is a curated introduction service operated by Merydia Digital Pty Ltd (ACN 698 772 315) ('Merydia', 'we', 'us', 'our') for Sydney professionals aged 18 and over.

1.2 Merydia operates on an operator-initiated model. Users do not browse or select each other. Our algorithm curates and delivers one introduction per opted-in user per week. You have no right to demand a particular introduction or to challenge an introduction made to another user.

1.3 Introductions are delivered every Monday at 12:00pm AEST.

1.4 To access the Service you must: be 18 or over; reside in Sydney; be single or separated; complete the onboarding process including age verification; and be approved by our operations team.


2. Eligibility and Registration

2.1 You must be 18 or over to use Merydia. We implement age assurance measures including document verification to confirm this requirement.

2.2 You must be single or legally separated. By registering, you warrant that you are not in an exclusive relationship and are free to pursue introductions through the Service.

2.3 You must provide accurate information during registration. Misrepresentation is grounds for immediate account termination.

2.4 You must be a natural person. Corporate accounts are not permitted.

2.5 We reserve the right to decline any application without providing reasons.


3. Community Standards

3.1 By using Merydia you agree to our Community Standards (merydia.app/community), which form part of these Terms.

3.2 You must not:

3.3 Breaches of these standards may result in account suspension or permanent termination. For serious breaches — including child safety concerns — we may act immediately without prior notice. We cooperate fully with law enforcement requests.


4. Credits

4.1 Access to weekly introductions requires credits. Credits are purchased in bundles via the App Store (iOS) or Google Play (Android).

4.2 One credit is consumed when you opt in to the weekly matching pool each Sunday.

4.3 Credits are returned if the system is unable to find a suitable match for you in a given week (system no-match). Credits are not returned if you decline an introduction, if your introduction declines you, or if either party does not respond by the Tuesday midnight deadline.

4.4 Credits expire 365 days after grant. We will send you a reminder at least 30 days before your credits expire. Credits are extended automatically if a system no-match occurs in the week before expiry.

4.5 All credit purchases are final. We do not offer refunds for purchased credits except as required by the Australian Consumer Law or as set out in Section 4.6.

4.6 Eight-week escalation refund: if you have opted in for 8 or more consecutive weeks without receiving a single introduction, you may contact us at support@merydia.app to request a refund of credits consumed during that period. We will process eligible refund requests within 14 days.

4.7 Payment processing is handled by Apple or Google. We do not hold your payment card data. Refunds for App Store purchases are processed through Apple; refunds for Google Play purchases are processed through Google. We will assist you in initiating a refund through the relevant platform on request.

4.8 Voucher Codes

(a) Eligibility and Redemption. Voucher codes may be redeemed by registered Merydia users on the Merydia app. Each code is subject to a maximum number of uses and an expiry date, both specified at the time of issue or in the relevant promotional communication. Codes are void if expired, already exhausted, or not applicable to the selected credit bundle.

(b) No Cash Value. Voucher codes have no cash value and cannot be exchanged for money. Credits granted through voucher code redemption are subject to the credit expiry terms set out in clause 4.4 (365 days from the date of grant, with the extensions described therein).

(c) Non-Transferability. Voucher codes are personal to the recipient and may not be sold, transferred, or published without Merydia's prior written consent. We reserve the right to void codes that we reasonably believe have been distributed in an unauthorised manner.

(d) Fraud and Abuse. We reserve the right to cancel, void, or suspend voucher codes, and to suspend accounts, where we reasonably suspect fraud, misuse, or circumvention of the voucher programme. This includes but is not limited to: creation of multiple accounts to access a per-person code; automated redemption; and use of codes in a manner inconsistent with the promotion.

(e) Programme Variation. We may modify, suspend, or terminate the voucher code programme at any time. Codes that have already been validly redeemed prior to any such modification will not be affected. We will provide reasonable notice of material changes through the app or by email.

(f) Free Bundle Codes. Codes of type 'free bundle' are processed as AU$0.00 transactions through the applicable platform payment system (Apple App Store or Google Play). By redeeming a free bundle code, you authorise this transaction.

(g) Your Rights. Nothing in this Section 4.8 excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. Full voucher terms are also available at merydia.app/voucher-terms.

4.9 Referral Programme

Eligibility. The referral programme is available to pool-eligible users who have received a unique referral code. Referral codes are personal and may not be sold, transferred, or published except by sharing the referral link in the ordinary manner contemplated by the programme.

Earning a Referral Credit. You will earn 2 credits when a person you refer registers using your referral link, is approved for the platform, and makes their first paid credit bundle purchase, as confirmed by our payment processor. Referral credits are subject to the credit expiry terms set out in clause 4.4 (365 days from the date of grant).

Cap on Referral Credits. The total referral credits you can earn are capped at 2× your own total lifetime purchased credits. Credits that would exceed this cap will not be granted automatically and may be considered for grant at our discretion.

Review and Fraud Prevention. We may review referral activity, including where a referral appears to involve a shared device, IP address, or payment method between you and the person you referred. Where a referral is selected for review, the associated credit will be held pending the outcome of that review and will be granted, released, or declined following our assessment. We aim to complete this review within a reasonable time and will not unreasonably withhold a credit that reflects a genuine referral.

No Cash Value; Non-Transferable. Referral credits have no cash value, cannot be exchanged for money, and may not be sold or transferred.

Programme Variation. We may modify, suspend, or terminate the referral programme at any time. Credits already validly granted prior to any such change will not be affected. We will provide reasonable notice of material changes through the app.

ACL Rights. Nothing in these referral terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.


5. Introductions

5.1 Each week, you may opt in to the matching pool on Sunday. Opting in consumes one credit.

5.2 If the algorithm identifies a suitable match, your introduction is delivered at 12:00pm AEST on Monday.

5.3 You have until Tuesday midnight AEST to respond to your introduction. If you do not respond, the introduction expires and your credit is not returned.

5.4 If both parties accept, a chat channel opens immediately.

5.5 We do not guarantee that you will receive an introduction in any given week. Matching is subject to pool availability and preference compatibility.

5.6 You have no right to know the identity of other users who were considered as potential matches but not selected.


6. Voluntary Exit Window

6.1 If you opt in to the matching pool and then change your mind before your introduction is delivered, you may withdraw from the pool before 11:00am AEST on Monday. Your credit will be returned.

6.2 Once your introduction has been delivered at 12:00pm AEST on Monday, you cannot withdraw your opt-in and your credit will not be returned regardless of whether you accept or decline the introduction.


7. Ethnic Background Preferences

7.1 During onboarding, and at any time thereafter via Profile Settings, you may optionally express a preference about the ethnic background of your matches. This feature is entirely voluntary. The default setting is 'No preference', and you may skip or ignore this question entirely — your access to the Service is not affected by whether you complete it.

7.2 If you choose to express a preference, it affects which candidates our algorithm considers when selecting your weekly introduction. If you express a preference, candidates whose self-identified ethnic background does not match your selection will not be considered for your introduction. The preference operates in one direction only: when you are being considered as a candidate for another member's introduction, your own ethnic background preference plays no role in whether you are selected for them — only their preference governs their matching. No other user is notified that you have expressed a preference.

7.3 Merydia does not impose any ethnic preference on any user. The platform does not filter, rank, or score any user on the basis of their ethnic background except where a specific user has chosen to express a preference and that preference applies to their own queue as described in clause 7.2.

7.4 You may withdraw or change your ethnic background preference at any time via Profile Settings → Privacy & Data → Ethnic background preference. Withdrawal resets the preference to 'No preference' and takes effect from your next matching cycle.

7.5 Your ethnic background preference and self-identified ethnic background constitute sensitive information under the Privacy Act 1988 (Cth). They are handled in accordance with our Privacy Policy (merydia.app/privacy), Section 2.5.


8. Intellectual Property

8.1 All intellectual property in the Merydia application, including its matching methodology, software, design, and brand, is owned by or licensed to Merydia Digital Pty Ltd. You may not reproduce, distribute, or create derivative works from any part of the Service without our written consent.

8.2 You retain ownership of personal information you provide to us. By uploading photographs and profile content, you grant us a non-exclusive, royalty-free licence to use, display, and reproduce that content for the purpose of operating the Service.

8.3 You warrant that any content you upload does not infringe any third party's intellectual property rights.


9. Privacy

9.1 Our Privacy Policy (merydia.app/privacy) forms part of these Terms and is incorporated by reference. By agreeing to these Terms, you also agree to our Privacy Policy.

9.2 You must not use any personal information you receive about another user through the Service for any purpose other than engaging with that introduction through the Service.


10. Online Safety

10.1 We operate in compliance with the Online Safety Act 2021 (Cth) as a regulated online service.

10.2 Class 1A material (child sexual abuse material and other extreme content) and Class 1B material (drug promotion and extreme violence facilitation) are absolutely prohibited on the Service. Transmission or attempted transmission of such content is a criminal offence.

10.3 You agree to use the reporting function within the Service to report any content or conduct that you believe breaches these Terms or the Online Safety Act.

10.4 We will respond to safety reports within 24 hours (or within 1 hour for image-based abuse reports). We cooperate fully with the eSafety Commissioner and law enforcement agencies.


11. Limitation of Liability

11.1 To the maximum extent permitted by law, Merydia's total aggregate liability for any claim arising from your use of the Service is limited to the total amount you have paid for credits in the 12 months preceding the claim.

11.2 We are not liable for: incompatibility between matched users; the conduct of other users; loss of data caused by third-party platform outages; or any indirect, consequential, incidental, or punitive loss.

11.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement.

11.4 We do not guarantee that you will receive an introduction in any given week.


12. Termination

12.1 You may terminate your account at any time from Profile Settings → Account → Delete Account. Your profile data will be purged within 30 days. Certain records are retained as set out in the Privacy Policy.

12.2 We may suspend or terminate your account if you breach these Terms. For serious breaches — including child safety concerns — we may terminate immediately without prior notice. For other breaches, we will notify you and allow you 7 days to respond before a final termination decision is made. If your account is permanently terminated, any unused credits will be refunded within 7 days of termination. During suspension, your credit balance is frozen and introductions are paused.

12.3 If you believe your account has been terminated in error, you may request a review within 14 days by contacting support@merydia.app.


13. Dispute Resolution

13.1 If you have a complaint about the Service, contact us first at support@merydia.app. We will respond within 14 days.

13.2 If your complaint relates to a safety report that has not been resolved within 30 days, you have the right to escalate to the eSafety Commissioner at esafety.gov.au.

13.3 These Terms are governed by the laws of New South Wales, Australia. Any dispute that cannot be resolved by agreement will be subject to the exclusive jurisdiction of the courts of New South Wales.


14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to you by in-app notice at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.


15. General

15.1 Severability: if any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.

15.2 Waiver: failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in future.

15.3 Entire agreement: these Terms and the Privacy Policy constitute the entire agreement between you and Merydia Digital Pty Ltd regarding the Service.

15.4 Assignment: we may assign these Terms in connection with a sale or merger of our business. You may not assign these Terms.


16. Contact Us

support@merydia.app | Merydia Digital Pty Ltd (ACN 698 772 315) | Sydney NSW Australia

Merydia Terms of Service v1.4 | Last updated 1 July 2026 | merydia.app/terms